Certificate details
| Item | Details |
|---|---|
| Standard | ISO 9001:2015 quality management system |
| Certificate holder | Rönesans Diş Hekimliği Ticaret Limited Şirketi |
| Address | İstiklal Mahallesi, Muhsin Yazıcıoğlu Bulvarı No:13/A, Serdivan, Sakarya, Türkiye |
| Certification body | IQR Uluslararası Belgelendirme Hizmetleri Ltd. Şti. (Bursa, Türkiye) |
| Certificate number | QMS-0114520 |
| Initial certification | 12 December 2023 |
| Certification period | 3 years |
| Accreditation | The certificate carries the IAS (International Accreditation Service) accreditation mark with number MSCB-135 |
What is ISO 9001:2015?
ISO 9001 is the quality management system standard published by the International Organization for Standardization (ISO); 2015 refers to the version of the standard. It does not describe how a particular treatment should be carried out. Instead, it describes how an organisation manages its work. For a dental clinic, this broadly means:
- Work is carried out through defined processes, with clear responsibilities
- The necessary records are kept
- Patient satisfaction, feedback and complaints are monitored and reviewed
- When something goes wrong, the cause is investigated and corrected
- The system is improved through regular internal audits and management reviews
Who issues the certificate?
ISO writes the standard but does not issue certificates. Certificates are issued by independent certification bodies after an on-site audit. Our clinic’s certificate was issued after an audit by IQR Uluslararası Belgelendirme Hizmetleri.
From ISO’s point of view, accreditation of the certification body is not compulsory. Our certificate carries the accreditation mark of IAS (International Accreditation Service).
What does the certificate cover?
The certificate lists the services to which the quality management system applies. Dental implant treatment, aesthetic dentistry and orthodontic treatment are included.
What it means for you, and what it does not
The ISO 9001 certificate shows that the clinic has a management system that runs its work through defined processes and has those processes audited externally. Your feedback and complaints are part of this system.
The certificate does not show:
- The outcome of a treatment. Every patient is different, and treatment is planned after an examination.
- The clinical skills of individual dentists. You can read about our dentists’ training on the Our dentists page.
- Legal authorisation. The clinic operates under an operating licence from the Sakarya Provincial Health Directorate and holds the International Health Tourism Authorisation Certificate of the Republic of Türkiye Ministry of Health (certificate no. ST-4374). ISO 9001 is a separate, voluntary certificate.
How is the certificate maintained?
An ISO 9001 certificate is not a one-off. During the certification period, the certification body carries out surveillance audits, usually once a year. At the end of the three-year period, a recertification audit is needed for the certificate to continue. If an audit finds a nonconformity, it has to be corrected.
If you have any questions about the certificate, you can message us on WhatsApp in English.